Before you file a claim.

Seasoning changes, scratches, discoloration, patina, and surface rust are normal characteristics of carbon steel. Damage caused by misuse, neglect, improper care, overheating, thermal shock, accidents, or alterations is not covered.

01
Have the number ready
Your pan’s serial number helps us identify its individual record.
02
Show us the problem
Clear photos help us understand what failed and respond faster.
03
We’ll make it right
We’ll review the details and contact you with the next step.

Guarantee service

Tell us what happened.

If we made it wrong, we'll make it right

Start a Guarantee Claim

Tell us what happened. If your registered Texas Pan failed because of a defect in materials or craftsmanship, we'll repair or replace it.

Your information and photographs are used only to evaluate and service this guarantee claim unless you separately choose to receive marketing.

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Put our promise to work.

Tell us what happened.

Start a Guarantee Claim

Cookware worth handing down.